πŸ“š Help & Support Center

Find guides, tutorials, and solutions to get the most out of SocialAutoUpload

πŸš€ Quick Start Guides

Getting Started with SocialAutoUpload

  1. Access the Platform: Open your browser and go to https://socialautoupload.com
  2. Register an Account: Click "Sign Up" and create your account with email and password (or sign in with Google), then verify your email using the link or 6-digit code we send you
  3. Connect Social Media: Go to the Channels page and connect your Facebook, Instagram, YouTube, TikTok, or Telegram accounts
  4. Create Publishing Profile: Set up your first publishing profile with default settings for your posts
  5. Create Your First Post: Navigate to "New Post", upload media, write caption, and publish or schedule

Connecting Social Media Accounts

  1. Open Channels: Choose "Channels" in the menu or go to /channels
  2. Select Platform: Choose the social media platform you want to connect (Facebook, Instagram, YouTube, etc.)
  3. Authorize Access: Click "Connect" and log in to your social media account when prompted
  4. Grant Permissions: Allow SocialAutoUpload to post on your behalf (permissions vary by platform)
  5. Verify Connection: You should see "Connected" status with your account name displayed

✨ Feature Guides

πŸ“

Creating Posts

Learn how to create engaging posts:

  • Upload images or videos (up to 1GB)
  • Write captions (auto-save enabled)
  • Add hashtags and mentions
  • Select target platforms
  • Preview before publishing
πŸ€–

AI Features

Leverage AI to enhance your content:

  • Caption Generation: Auto-generate engaging captions
  • Hashtag Suggestions: Get relevant hashtags
  • Content Analysis: Optimize your posts
  • Works with your own Gemini, OpenAI, or DeepSeek API key (add it in Settings β†’ AI Keys) β€” AI never uses your publish credits
⏰

Scheduling Posts

Schedule posts for optimal engagement:

  • Pick date and time for each platform
  • Schedule weeks or months in advance
  • View upcoming posts in calendar
  • Edit or cancel scheduled posts
  • Automatic timezone handling
πŸ‘₯

Publishing Profiles

Create reusable publishing templates:

  • Save default platforms
  • Store preferred hashtags
  • Set default privacy settings
  • Quick posting with saved profiles
πŸ“Š

Analytics & Insights

Track your post performance:

  • View post history
  • Check publishing status
  • Track successful/failed posts
  • Export post reports
πŸ”

Security & Privacy

Your data is protected:

  • Private & secure β€” your data is protected
  • End-to-end encryption
  • No third-party data sharing
  • Secure OAuth authentication
  • GDPR & CCPA compliant

πŸ”§ Troubleshooting

Common Issues & Solutions

Problem Possible Cause Solution
Cannot log in Incorrect credentials or expired session Reset password or clear browser cookies and try again
Social media won't connect OAuth permissions denied or expired tokens Disconnect and reconnect the account. Check platform app settings.
Upload fails File too large or unsupported format Max 1GB. Supported: JPG, PNG, GIF, WebP, MP4, MOV, AVI, MKV and more. Compress very large files.
Post failed to publish Token expired or platform API issue Reconnect account. Check platform status. Try again later.
Scheduled post didn't publish on time Channel needs reconnecting, or your monthly/daily limit was reached (the post is deferred, not lost) Check Channels for a "Needs reconnect" badge, and the Dashboard usage panel. Deferred posts publish automatically after your limit resets.
AI features not working No AI API key added, or your provider's quota is exhausted Add your own Gemini, OpenAI, or DeepSeek key in Settings β†’ AI Keys and use "Test" to verify it.
Publishing blocked β€” limit reached Monthly credit, upload, or daily post limit of your plan is used up Check the usage panel on your Dashboard. Limits reset on the 1st, or upgrade your plan (see /pricing).
500 Internal Server Error Backend service down or database connection issue Try again in a moment, or contact support if the issue persists.
⚠️ Still having issues? Please contact our support team and we’ll help you resolve it.

πŸ“± Platform-Specific Guides

πŸ“˜

Facebook & Instagram

  • Requires Facebook App with publish permissions
  • Instagram: Business/Creator account linked to a Facebook Page required
  • Image: Max 8MB, ratio 1.91:1 to 4:5
  • Video: up to 1GB β€” Instagram videos publish as Reels (auto-trimmed to 90s)
  • Stories: 9:16 ratio recommended
▢️

YouTube

  • Requires Google OAuth consent
  • Video upload: up to 1GB per file
  • Videos of 60 seconds or less publish as Shorts automatically
  • Thumbnails: JPG/PNG, 1280x720 recommended
  • Daily upload quota is shared across the app and resets at midnight Pacific Time
🎡

TikTok

  • Video only (3 seconds to 10 minutes; auto-trimmed to your account's limit)
  • Aspect ratio: 9:16 vertical recommended
  • Resolution: 1080x1920 or higher
  • One-tap content declaration required before each post (in the composer)
  • Hashtags: Use trending tags for reach
✈️

Telegram

  • Text: 4,096 characters max
  • Photos and albums supported
  • Video: up to 1GB (the app's upload limit)
  • Albums: Mixed photo/video media groups
  • Posts to channels, groups & direct chats (bot must be channel admin)

πŸ’» System Requirements

Browser Support

  • Chrome 90+ βœ…
  • Firefox 88+ βœ…
  • Safari 14+ βœ…
  • Edge 90+ βœ…
  • Mobile browsers supported βœ…
  • JavaScript required ⚠️

Connection

  • Bandwidth: 10Mbps+ recommended for large video uploads
  • Uploads: large files are sent in small chunks, so unstable mobile connections can resume automatically

πŸ’³ Plans & Credits

πŸͺ™

How credits work

  • 1 publish credit = publishing to 1 social account (one post sent to 4 platforms uses 4 credits)
  • Credits are only used when a publish succeeds β€” failed attempts are free
  • AI features never use credits (they run on your own AI key)
  • Credits and upload allowance reset on the 1st of every month
πŸ“ˆ

Plans & upgrading

  • Free plan includes monthly credits, upload allowance, and unlimited connected channels
  • See all plans and current limits at socialautoupload.com/pricing
  • Upgrades are activated personally by our team β€” message us on Telegram or WhatsApp with your account email
  • Track your usage anytime on the Dashboard usage panel

πŸ“– Downloadable User Guides

Full user guide (21 lessons, EN & မြန်မာ)

πŸ“ž Contact Support

πŸ“§

Email Support

Email: [email protected]

Response Time: Within 48 hours

For technical issues, please include:

  • Your SocialAutoUpload version
  • Browser and OS details
  • Steps to reproduce the issue
  • Error messages or screenshots
πŸ’¬

Community Support

Join our community for:

  • Quick answers from other users
  • Feature discussions
  • Tips and best practices
  • Share your feedback

Telegram: @paingthucom (fastest response)

WhatsApp: +66 91 333 7003

πŸ›

Bug Reports

Found a bug? Report it:

  • Email with "BUG:" in subject
  • Include reproduction steps
  • Attach logs if possible
  • Screenshots are helpful

Priority: Security bugs handled within 24h

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