Refund & Cancellation Policy

1. Summary

This policy is part of our Terms of Service. SocialAutoUpload is operated by AUNG THU YA, a sole proprietor based in Thailand (contact details in Section 7).

2. Plans, Billing Cycle and Payment Methods

• Free plan: no payment and no card required.
• Paid plans (Creator, Pro, Agency, Team): prices are shown on the Pricing page and are charged per month.
• Card (website): paid through Stripe Checkout. The subscription renews automatically every month on the same day at the price shown at checkout, until you cancel.
• PromptPay or bank transfer: arranged with our team. These payments cover the period agreed (one month, or 12 months for the annual offer) and do not renew automatically — we contact you before the period ends.
• Android app: subscriptions bought in the app are Google Play subscriptions, billed and renewed by Google Play (see Section 5).
• We will tell you at least 30 days before any price increase affects your active plan.

3. How to Cancel

• Card subscription (website): sign in, go to Settings → Account → Manage billing, and choose Cancel plan in the Stripe billing portal. You can also email us and we will cancel it for you.
• Google Play subscription: open Google Play → Payments & subscriptions → Subscriptions → SocialAutoUpload → Cancel.
• PromptPay or bank transfer: nothing to cancel — simply do not renew.

After cancelling, no further payments are taken. Your paid plan stays active until the end of the current billing period; after that your account moves to the Free plan and keeps your posts, channels and settings.

4. Refunds for Website Payments

4.1 7-day refund on your first payment

If you start a paid plan on the website for the first time and it is not right for you, email us within 7 days of that first payment and we will refund it in full, no questions asked. This applies once per customer, to the first payment of a new subscription (monthly, or the annual offer).

4.2 Renewals and later payments

Renewal payments and later payments are generally not refundable, because you can cancel at any time before the next renewal. We will still review a request case-by-case and refund where it is fair, for example:

• You were charged twice or charged the wrong amount
• You cancelled before the renewal date but were still charged
• The service was unavailable to you for an extended period because of a fault on our side

4.3 Credit top-up packs

Top-up packs can be refunded within 7 days of purchase if none of their credits have been used. Top-up credits are valid for the month they are bought in.

4.4 What a refund does

A full refund ends the related plan or top-up immediately and your account moves to the Free plan. Refunds go back to the original payment method. Card refunds are issued through Stripe and usually appear within 5–10 business days, depending on your bank; PromptPay and bank-transfer refunds are sent to the account you paid from.

5. Google Play Purchases

Purchases made in the Android app are processed by Google Play. You can request a refund within 48 hours through Google Play under Google Play's refund policy. After that, contact us with your Google Play order ID and we will review it case-by-case under the same rules as Section 4.

6. How to Request a Refund

Email contact@socialautoupload.com from the email address of your SocialAutoUpload account, with the payment date and amount (or your Stripe receipt or Google Play order ID). We reply within 2 business days.

7. Contact